GET HELP
Welcome to our dedicated Customer Assistance page, where we prioritize ensuring a smooth and effortless product acquisition experience for you. Our team is committed to providing personalized support throughout the entire purchase process. Whether you have questions about our extensive range of products or need guidance on placing an order, we’re here to assist you. Feel free to reach out to us, and let us make your product acquisition journey hassle-free and enjoyable.
Payment Methods
We exclusively accept payments through PayPal for a secure and convenient transaction experience. PayPal account holders can make payments directly from their account by entering their email address and password. This ensures that the customer’s financial information remains confidential. For those opting to pay with a credit or debit card, PayPal encrypts and safeguards the card details for added security.
Rejected Payment
Back70.it reserves the right to refuse to deliver or fulfill an order from a Customer who has not settled the total payment of a previous order, or if there is an ongoing payment dispute with the Customer, or in the case of confirmed fraud risk.
Any abusive dispute with PayPal may lead to a collection procedure by Back70.it.
Payment Verification
Back70.it verifies all orders that have been validated on its website. These checks aim to protect Back70.it from any abusive practices such as payment fraud.
Orders placed are shipped the same day or the next business day. The indicated delivery times start from the date of purchase and refer to weekdays only (Saturday, Sunday, and holidays are not counted as working days).
Shipping costs are waived for Italy and set at 10 euros for all other European countries. Standard delivery timelines are 1-2 working days for Italy and 3-4 working days for the rest of European countries.
In the event of force majeure, Back70.it cannot be held responsible for any delays in delivery. If for any reason the shipment cannot be successfully delivered to the address provided by the Customer in the commercial contract, the package is at risk of being returned to the sender. Any fees incurred will be deducted from any refund due to the Customer.
Refund or Exchange
Every customer has the right to refund in accordance with the European Directive 2011/83/EU. All items purchased on Back70.it can be returned if the Customer wishes not to keep one or more products for the legitimate reasons listed below: the product does not meet expectations; the size is not right; the color is not as expected, etc. Back70.it products can be exchanged for a different size or refunded the amount paid.
To be accepted, returns must meet the following conditions:
The product(s) must never have been worn outdoors. The returned product(s) must be in new condition;
The returned product(s) must match those delivered;
The returned product(s) must be in their original and intact box (shoe box without adding tape), which should then be placed in any cardboard box;
The returned product(s) must be returned within 14 days from the date of order invoice;
Empty packaging will result in a refusal of the return, with consequent denial of exchange or refund.
Return Process
The Customer can exercise this right within 14 days from the date of order invoice. It is possible to request a return by writing an e-mail to the Customer Service.
Only one return request can be made per order.
The Customer will have to deliver the package to the courier of his/her choice in the case of a return and keep the proof of package deposit until the return process is closed for any verifications. All return expenses will be reimbursed by Back70.it.
The return will be processed within 7 to 10 working days following the invoice of the package in the warehouse. The Customer can then be refunded upon the return of all products in new condition, in their original packaging (a systematic check will be performed). In case of the refund, please wait up to 5 working days it to appear in your account.